Join Our Digitalization Journey

Lindab Group is growing our business and revenue, encompassing several acquisitions annually, alongside profitable organic growth.

To succeed, we are making significant investments in a group-wide digital strategy within several areas such as ERP, HRM, and Data&AI. This initiative aims to support our expansion and build shared capacity with like-minded and skilled colleagues.

Are you a problem-solver with a passion for IT and new technology? Do you thrive in a dynamic environment where you can make a real impact by ensuring smooth and efficient IT services?

If you're looking for a role that combines technical expertise, troubleshooting, and continuous improvement, don’t hesitate as we have a short application period!

Your New Job

As a 2nd Level Line Support Technician at Lindab, you will play a crucial role in ensuring stable and efficient IT services. You will be responsible for logging, categorizing, and prioritizing incoming incidents and service requests to quickly restore IT services and handle inquiries professionally and efficiently.

You will assist users through multiple channels, such as phone and ITSM systems, while keeping them informed about the status of their cases. When necessary, you will escalate tickets to other IT teams within Lindab while actively contributing to process improvements by suggesting changes that enhance the quality of our IT services.

Beyond traditional case management, you will be responsible for troubleshooting and resolving more complex issues that cannot be handled directly by 1st line support. You will work on finding both temporary workarounds and long-term solutions to ensure IT services function optimally. The role also includes handling tasks that require a higher level of technical expertise than what is managed at the 1st line level.

Documentation is a key part of your role. You will create and update knowledge bases (KB) and other necessary service desk documentation to support knowledge sharing and organizational efficiency. Additionally, you will act as a bridge between the service desk and other IT teams by understanding and transferring knowledge.

Key Responsibilities:

Incident and Request Management: Log, categorize, and prioritize incoming issues to ensure efficient resolution.
User Support: Assist employees via phone and ITSM systems, keeping them informed about their cases.
Troubleshooting & Escalation: Handle complex IT issues and escalate when necessary.
Technical Problem Solving: Identify both temporary workarounds and long-term solutions to ensure optimal IT performance.
Process & Documentation Improvement: Maintain knowledge bases and enhance support processes.
Collaboration & Knowledge Sharing: Act as a bridge between the service desk and other IT teams.